Application Support Engineer

We're looking for an

Application Support Engineer – Payment Processing (Lisbon/Porto)

Who We're Looking For

We are looking for an

Application Support Engineer

to join an international IT environment within the

Securities Services / Payment Processing

area, supporting business applications under the

Germany scope .

The role is focused on

Level 2/3 application support , working closely with business and IT teams to ensure the availability and smooth operation of production platforms. It combines incident and issue management, technical troubleshooting, automation and continuous improvement, with a strong focus on

Oracle SQL, Linux/Windows, scripting and DevOps .

Professional Experience & Main Tasks

Provide

application support

for Payment Processing platforms within the Securities Services area.

Support the business in their

IT needs , understanding business workflows, processes and operational scenarios.

Ensure proper

production coverage

according to the designated shift and operational requirements.

Manage and follow up on

incidents, tickets, tasks and production issues .

Provide regular updates to business stakeholders, team members and other project/task partnering teams.

Investigate underlying technical issues, associated

patches and releases , and identify potential systemic problems.

Document incidents, solutions and procedures to ensure effective knowledge sharing and follow-up.

Support the

training and onboarding of team members , sharing technical and business knowledge.

Work closely with other team members to improve platform coverage and operational support.

Develop

scripts and automation

to improve repetitive and procedure-oriented tasks.

Contribute to

continuous improvement and operational efficiency

within the support environment.

Work with

Linux, Windows, Unix and network environments

when required.

Participate in

weekend and holiday support on a rotational basis , according to predefined operational needs.

Strong experience in

Application Production Support / IT Support .

Mandatory knowledge of

Oracle SQL .

Good knowledge of

scripting languages

and automation.

Experience with

Linux and Windows environments .

Knowledge of

Unix

is a plus.

Knowledge of

Ansible / DevOps .

Understanding of

ITIL

principles is a plus.

Ability to troubleshoot technical issues and understand the relationship between applications, infrastructure and business processes.

Experience in

banking / financial services / payment processing

is a plus.

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