Genesys Developer

Yournextopportunitystartshere.

AtAubayPortugal,weworkdailywithsomeofthelargestorganisationsacrosssectorssuchasbanking,insurance,telecommunicationsandenergy,helpingtobuildandevolvecriticalsystemsthatsupportmillionsofusers.WehavebeeninPortugalsince2007andarepartofaninternationalgroupwithapresenceinseveralEuropeancountries.Morethantechnology,webuildcloserelationshipsanddeliverreal-impactprojects.

Whatwillyoudo?

Design,configure,test,anddeployGenesysOn-Premisesolutions,includingrouting,IVR/Composer,andreporting(Pulse).

Manageandactasthesubjectmatterexpertforvoiceinfrastructure,includingSIPtrunks,SBCs,andVoIProuters.

Activelyparticipateinthetechnicalassessment,planning,andexecutionofmigratingcontactcentercapabilitiesfromGenesysOn-PremisetoDiabolocom.

ProvideLevel3supportforcomplextechnicalissuesrelatedtocallrouting,voicequality,andintegrationpoints.

DevelopandmaintainintegrationsbetweentelephonysystemsandexternaltoolslikeCRManddatabases.

ContributetofrontenddevelopmentofcustomagentdesktopinterfacesandwidgetsusingReactandmodernJavaScriptframeworks.

Whatarewelookingfor?

AtAubay,ourfocusisonprofessionalswhobringbothtechnicalexpertiseandtherightmindset:

Solidhands-onexperience(5+years)withGenesysOn-Premisesolutions(Framework,routing,reporting,URS),GenesysComposer,andIVRdevelopment.

DeepunderstandingofVoIPandTelephonytechnologies,includingSIPprotocol,RTP,SDP,andSBCs(e.g.,AudioCodes,Oracle).

FamiliaritywithSQLdatabases(MSSQL,Oracle)forreporting,particularlyGenesysInfoMart.

ExperiencewithReact.js(orVue/Angular)forbuildingmodernuserinterfacesoragentdashboards,andfamiliaritywithRESTAPIs/WebServicesintegration.

FluencyinEnglish(writtenandspoken)asitwillbethedailyworkinglanguage.

StrongprofessionalproficiencyinFrenchisconsideredavaluableassetforcollaborationwithFrench-speakingteams.

Alignmentwithourcorporatecultureandacommitmenttointegrityandethicsarehighlyvalued;

Strongcustomerfocus,teamwork,taskprioritisation,anddailycommitmentarehighlyappreciated.

Whatcanweoffer?

AtAubay,weinvestinyourdevelopmentandwell-being:

ContinuousgrowththroughourTrainingAcademy,withtechnicalandsoftskillstraining,mentoring,techcommunities,workshopsandin-personmeetups;

Closesupportwithregularfeedbackandastructuredcareeradvancementmodel;

Comprehensivehealthinsurance,includingdentalcoverage,aswellasaccesstoamentalhealthplatformandwell-beinginitiatives;

Team-orientedenvironment,includingeventsandinitiativestopromoteconnectionandteamspirit;

Personalandfamilylifesupport,fromthemomentyourchildrenarebornandthroughouttheireducationalpath;

Accesstoalanguageplatformwithconversationalclassesinmultiplelanguages;

Project-tailoredworkmodel:hybrid.

Whatwillyoufindhere?

Aclose-knitandinformalenvironment,wheredirectcommunicationispreferredandpeoplearevalued;

Recognitionofyourcontribution,withinitiativesthatcelebratemeaningfulmoments;

Freedomtobeyourself,withoutunnecessaryformalities;

Teamswhereknowledgesharing,collaborationandjointgrowthareareality.

PersonalDatacollectedbyAUBAYPORTUGALasDataController,regardingtheidentification,contactandprofessionalcapabilitiesofthecandidates,inthepresentprocedure,willbeprocessedfortheapplicationanalysis,havinginconsiderationthattheprocessingisconductedinordertotakethsteps,attherequestofthedatasubject,priortoenteringintoacontract;PersonaldatasentthroughthepresentapplicationwillbekeptbyAubayduringtheapplicationprocedureandwillremainstoredwhilstupdated(fortwoyearsperiod).Thecollecteddatamightbetransferredorincludeotherprocessingactivities,aslongasthedatasubjectisinformed,intheoccurrenceofastandardapplicationandselectionprocedure,forthecomplianceoflegalobligationsforthetimerequiredbylaw.Foranyqueriesorrequestregardingpersonaldataprotectionrights,theDataSubjectmaycontactAUBAYPORTUGAL'sheadquartersinAvenidaDuqueD'Ávila,nº46emLisboaorusetheDPO'se-mail-dpo@aubay.pt.TheDataSubjectalsohastherighttofileacomplaintwiththeNationalDataProtectionAuthority–www.cnpd.pt.(pleasedonotincludedataregardingracialorethnicalorigins,politicalopinions,religion,philosophy,biometricaldata,healthdata,sexuallifeandorientation,orrelatingtocriminalconvictionsandoffences.)

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