Site Reliability Engineer

At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travelers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service.

If you are based in Portugal or if you have a valid working permit to work in Portugal, we are looking for you! TLScontact is hiring for the role of Site Reliability Engineer.

As an SRE Engineer, you will play a critical role in maintaining the availability and reliability of our applications, infrastructure, and services. You will be responsible for designing, implementing, and operating our systems, leveraging industry-leading tools like Ansible, Terraform, Kubernetes, and GitLab. Your expertise in AWS, Kubernetes, Datadog and other technologies will ensure the scalability, performance, and security of our applications.

Role and Responsibilities:

- Develop and maintain Kubernetes/OpenShift components, such as Pods, Services, Deployments, Routes, Secrets, ConfigMaps

- Collaborate with cross-functional teams to identify and mitigate potential issues, implement corrective actions, and ensure that our production environments are reliable and performant

- CI/CD Pipeline Development and Deployment

- Use Gitlab CI/CD pipelines and Helm to implement/maintain the deployments for all applications

- Create and maintain automation script to reduce redundant tasks

- Infrastructure/Configuration as Code (IaC) Management

- Use Terraform to define and manage our infrastructure as code, ensuring consistency and repeatability across environments

- Use Terraform to automate and manage components from Datadog like Monitors, Dashboards, etc.

- Manage Kubernetes/OpenShift configurations and resources as code.

- Troubleshooting and Performance Monitoring

- Monitor and analyze system performance using Datadog, identifying trends and areas for improvement

- Troubleshoot and resolve complex technical issues in a timely and efficient manner

- Willing to participate in on-call rotations (including nights/weekends) with a structured escalation process.

- Troubleshooting, assisting in incident resolution, and providing support to internal teams.

- Documentation and Knowledge Sharing

- Develop and maintain documentation for infrastructure components, scripts, and tools, but also processes ensuring that knowledge is shared across the team

Skills & Requirements:

- Minimum bachelor's degree, preferably master's degree in Computer Science, Engineering or equivalent professional training

- 4 years of experience as SRE, DevOps, or similar roles

- Proficiency with Cloud computing SaaS (AWS preferred)

- Demonstrated experience with Observability solutions (Datadog, Prometheus, ELK)

- Proficiency with Kubernetes, automation and infrastructure-as-code tools (Ansible, Terraform, Packer)

- Experience with CI/CD pipelines and tools (GitLab CI)

- Experience working with microservice architecture and containerized applications (Docker, Kubernetes, OKD)

- Strong knowledge of DevOps principles and agile methodologies

- Excellent communication and team collaboration skills

- Strong problem-solving, critical thinking and analytical skills

- Exposure to international and multicultural work environment

- Fluency in English (B2 level equivalent)

Advantages:

- Health insurance by Médis and Dental Insurance by Victoria.

- Flexible work (possibility to work Hybrid within the Portuguese territory).

In TLScontact we are cultivating a supportive, inclusive working environment where all our employees can thrive and express their talent, whatever their gender, background, race, or religion. This is our way to build the most diverse and engaged talent pipeline where each employee's voice matter and valued. We believe that this approach will lead us to a long-term success as an organization in visa services industry.

Here you can find our Privacy Notice for Recruits, please read it carefully!

https://static.tlscontact.com/media/portugal-privacy_notice_for_tlscontact_recruits.pdf

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