DevOps Support Engineer

The position is required to play a high-quality technical support role in the Configuration, Operations, Support and Troubleshooting of an IT applicational platform.

The role is required to be on-call on a rotating basis throughout the year and is required to work with Support Service Level 3 Support Engineers, Client Dev/Operations Teams and 3rd Party Content Providers to resolve technical/operational issues whenever necessary. You are required to escalate unresolved issues to appropriate internal/external teams.

This role will also require working on other new requirements as and when required. The candidate is required to be proactive in self-learning and by engaging senior engineers/peers.

Requirements

IT degree from University (or equivalent)

At least 2–3 years acting as an Application Engineer in Java and Database‑related technologies

At least 1 or 2 years’ experience in Media, Telco‑OSS/BSS, VAS or Software Houses sectors

Knowledge of microservices – cloud, RabbitMQ, Redis, Oracle, Elasticsearch, Java, Linux, Tomcat and Memcache

Developing and maintaining cloud solutions in accordance with best practices

Testing Frameworks (JUnit), Source Control (SVN), Maven, Jenkins

Other technologies: Cloud (Azure/AWS), Grafana, Zabbix

Experience with CI/CD systems

Additional Responsibilities

Developing and maintaining cloud solutions in accordance with best practices.

Prioritize and manage several open issues at one time and ensure all issues are properly logged in the assigned ticketing systems.

Follow up to ensure IT systems are fully functional after troubleshooting.

Analyze business and operational requirements from Client and ensure timely response.

Development and deployment of any change request coming from Dev & Ops team.

Follow the guidelines of Client’s operational and development strategies.

Prepare complete documents and presentations for the Change Management process.

Document technical knowledge in the form of notes and manuals.

Prepare accurate feedback and timely reports.

Attend Client’s operational and ad‑hoc meetings.

Required to be on‑call on a rotation basis.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries: IT Services and IT Consulting

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