Service Desk Analyst

Imagine working for a company where your growth is monitored every day, even from a distance. Where you are not just another number, but part of a constantly expanding team.

We are more than 2,430 Primers spread across the world, and we want one more: YOU.

We are looking for a Service Desk Analyst with:

- 2+ years of experience in Service Desk / IT Support, preferably in an international environment;

- Experience providing L1 technical support via phone, email and ticketing systems;

- Good knowledge of Windows Operating Systems, Microsoft 365 / O365 and standard business applications;

- Experience with Active Directory, including password resets, account unlocks and user administration;

- Experience with ticketing tools such as ServiceNow;

- Experience with tools such as Genesys and BeyondTrust (Bomgar) is a plus;

- Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN and Wi-Fi;

- Experience troubleshooting hardware, software, printers and other IT peripherals;

- Knowledge of Microsoft Intune and device configuration is a plus;

- Experience troubleshooting Microsoft Teams Rooms (MTR) and AV-related issues;

- Basic understanding of Major Incident Management (MIM) and ITIL processes;

- Strong troubleshooting, problem-solving and prioritization skills;

- Excellent communication and customer service skills, with the ability to support and explain technical issues to non-technical users;

- Proactive mindset, team spirit and a strong focus on continuous improvement;

- Availability to work in a rotational 24/7 shift environment;

- Czech – CEFR B2 or higher;

Location: Portugal

Project Type: International

Level of Experience: Mid-Senior (2+ years)

If you are ready for the next step in your career, send your CV to and join PrimeIT!