ServiceNow Developer

We are seeking a skilled and experienced ServiceNow ITSM Specialist to manage and continuously improve a dedicated ServiceNow instance. This is a non-mutualised role, requiring a professional who can operate independently and take full ownership of the platform.

Overview

Direct message the job poster from emagine - Portugal

Key Responsibilities

- Administer and enhance the ServiceNow ITSM platform, with a strong focus on Change Management, Service Requests, Incident Management, and Problem Management.

- Analyze the current environment and propose automation solutions to improve efficiency.

- Maintain and update technical documentation, the service catalogue, and service level management.

- Coordinate upgrades and changes to the ServiceNow instance.

Daily Operational Tasks

- Manage roles, users, and groups within the platform.

- Conduct regular instance health checks and troubleshoot system issues.

- Deploy update sets from non-production environments.

- Configure notifications, alerts, and reports.

- Manage access control lists (ACLs) and perform client/server-side scripting.

- Develop standard load templates for data import.

- Respond to incidents and service requests.

- Provide process training to internal users.

Required Qualifications

- Minimum of 3 years of experience in a similar role.

- Bachelor’s degree in Computer Science or a related field.

- Advanced expertise in ServiceNow configuration, administration, development, and deployment.

- Strong analytical and problem-solving skills.

- Solid understanding of ITIL best practices and ServiceNow delivery processes.

- Fluency in English (B2–C1 level).

Preferred Qualifications

- Certifications such as ServiceNow CSA (Certified System Administrator), ServiceNow ITSM Fundamentals, and ITIL Foundation.

- Experience with infrastructure and ITOM.

- Knowledge of CMDB administration is a plus.

Additional Information

- The role does not involve on-call duties.

- Interaction is primarily with internal ITSM process owners and CMDB users.

Seniority level

- Mid-Senior level

Employment type

- Full-time

Job function

- Information Technology

Industries

- IT Services and IT Consulting

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