Application Production Support

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic work environment where creativity and collaboration thrive. We are present in 19 countries with more than 28,000 employees worldwide.

If you’re looking for a dynamic, innovative, and technology‑driven company, Inetum is the place for you! Come be part of Inetum!

Job Description

Provide support for 24/7 production operations in a core banking environment, ensuring system stability, resolving incidents, handling problems, and driving continuous service improvement.

Execute and monitor the Close of Business (COB) process and resolve any issues that occur.

L1 Support: respond to user queries, resolve minor technical issues, perform initial diagnosis, and maintain documentation.

L2 Support: in-depth troubleshooting, root cause analysis, patch and upgrade management, batch processing support, reconciliations, and end‑of‑day operations.

Manage tickets end‑to‑end, analyze issues, communicate with stakeholders, and ensure timely resolution.

Collaborate closely with Infrastructure, Database, Security, and L3 teams.

Work in 24/7 shifts, including weekends and public holidays, plus on‑call support.

Contribute to documentation such as FAQs and how‑to guides.

Participate in critical phases like Go Lives, branch openings, and upgrades.

Help develop or improve support tools that speed up analysis and enhance user experience.

Qualifications

Experience in

L1/L2 support .

Strong skills in

SQL, Unix/shell scripting , and log analysis.

Experience with

banking interfaces, APIs, and middleware .

Proficiency with

Linux, PL/SQL, Dynatrace, Kubernetes, Docker, Ansible .

Experience using

ServiceNow, Jira, Autosys .

Familiarity with

CI/CD pipelines , version control, ITIL, and DevOps principles.

Understanding of payment flows (SWIFT, SEPA, RTGS) - plus.

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