Talingual
Braga, Braga, Portugal
Role: French speaking Online Banking Advisor Salary: gross monthly salary around 970 euro gross p/m + Euro 150 p/m performance bonus potential plus net per working day 7.23 Euro food voucher and 20 Euro transport allowance p/m Working hrs: 40 hrs p/week, rotational between Monday - Friday 08.00 – 17:00 The Company Our client is a global outsourc
Fonte do Emprego: TalingualEmployment Pro Limited
Braga, Braga, Portugal
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Braga, Braga, Portugal
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Fonte do Emprego: NTT DATA CorporationBraga, Braga, Portugal
Are you a French language master? We're seeking an outstanding individual to join us as our French Online Banking B2B Advisor Extraordinaire in Braga!"
About Us:
We specialize in creating groundbreaking customer experiences that fuel the growth of global brands. Using advanced technology and deep insights, we craft seamless and exceptional journeys that exceed expectations. Whether you're a startup or a multinational corporation, we're your partner for success. No matter the complexity or scale of your customer journey, we've got you covered.
Role Overview:
As our French Online Banking B2B Advisor, you'll provide top-notch assistance to entrepreneurs and small businesses by handling level 1 customer inquiries over the phone. Your role involves ensuring prompt follow-up on customer requests, maintaining commitments, and collaborating closely with internal teams to suggest improvements. Handling both inbound and outbound calls, as well as managing back-office tasks, are key parts of the role.
Key Responsibilities:
Manage inquiries from various channels: You'll promptly address and resolve customer inquiries received through our main queue, chat platform, and email system.
Provide accurate responses: Deliver timely and precise answers to customer queries, ensuring their concerns are resolved satisfactorily.
Handle complaints effectively: Listen attentively to customer complaints, empathize with their situation, and work towards finding suitable resolutions while maintaining a positive and professional demeanor.
Qualifications:
Native proficiency in French
B2 proficiency in English
Previous experience in Customer Service or Contact Centre (preferred)
Previous experience in the banking/financial sector (preferred)
Formal speech and excellent writing skills (mandatory)
Why Join Us:
Competitive Salary: We offer attractive compensation packages that reflect your skills and experience, ensuring your hard work is duly recognized and rewarded.
Performance Bonuses: In addition to your salary, you'll have the opportunity to earn performance bonuses based on your contributions and achievements, motivating you to excel in your role.
Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day.
Transportation Allowance: We provide a transportation allowance to help ease the cost of commuting to and from work, ensuring that you have convenient and affordable transportation options.
Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy.
Ready to embark on this customer support journey? Apply now, and let's connect!
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