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Michael Page

Porto / Global

Technical Support - E-Commerce (German Speaker)

  • €28000

Job Description

Sobre o nosso cliente

Our client is a large organization in the Automotive industry, with a global presence. The group is now preparing for the implementation of a new Regional Shared Service Centre.

Descrição

- Manage user access and permissions across e‑commerce platforms and digital catalog systems;

- Set up and update customer profiles, ensuring correct data and system access;

- Coordinate and process product return requests according to defined workflows;

- Execute account closures and service cancellations in relevant applications;

- Assess incoming requests and resolve issues using a centralized ticketing tool;

- Monitor, prioritize, and document support cases to ensure smooth processing;

- Maintain system data integrity through regular checks and updates;

- Act as a liaison between internal teams such as sales, field service, and master data;

- Optionally support inbound hotline inquiries and translate them into actionable tickets;

- Contribute to continuous improvement by ensuring accuracy, compliance, and service quality.

Perfil ideal

- Fluency in German and English, both written and spoken;

- Previous experience in customer service or e-commerce support is an advantage;

- Strong communication and problem-solving skills;

- Ability to handle multiple tasks and prioritize effectively;

- Familiarity with e-commerce platforms and tools is preferred;

- Customer-focused mindset with attention to detail.

Vantagens

- A great opportunity for career growth.

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