Technical Support

Are you passionate about technology and ready to grow your career in the IT and software industry?

We are looking for English or Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, Spain, providing technical assistance for a world-leading software development company.

If you have previous experience in technical support or as an IT Technician, this opportunity could be an excellent fit for you.

Responsibilities

- Provide technical assistance and support to customers via phone, chat, or email.

- Diagnose and resolve issues related to software, hardware, and cloud technologies.

- Support users with products such as Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows.

- Deliver professional and empathetic customer service.

- Apply analytical thinking and problem-solving skills to handle complex situations effectively.

Requirements

- Native or fluent English or Portuguese (B2 level or higher).

- Education or experience in IT technologies, particularly in cloud solutions.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Customer-focused attitude with great attention to detail.

What We Offer

- Full-time, permanent contract (39 hours per week).

- Schedule: Monday to Friday, 9:00 to 18:00.

- Competitive annual salary: 19,738 gross/year.

- Relocation bonus: 500

- Multicultural and friendly work environment.

- Career development and promotion opportunities within Spain and internationally.

- Relocation assistance for candidates living outside A Coruña.

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