Project Manager

Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams. We work on cutting‑edge projects across different industries, always with a people‑first and flexible mindset.

We’re looking for a Project Manager to keeps day‑to‑day operations running smoothly while providing a consistent point of contact for customers, vendors, and internal teams. This person will facilitate daily standups, translate business needs into clear Jira/Linear tickets, drive follow‑ups with suppliers, and ensure customers receive timely, accurate updates.

Key responsabilities:

Run daily standups:

- Prepare the agenda, ensure notes and owners are captured

- Track action items and follow through to completion

Own Linear ticket hygiene

- Draft and refine tickets with clear acceptance criteria, scope, and dependencies

- Prioritize, tag, and assign based on SLAs and capacity

- Keep statuses and dates current; close the loop on delivered work

Customer communication

- Send proactive updates on progress, risks, and timelines

- Capture feedback and translate it into actionable tickets

- Coordinate incident communications with clear, empathetic messaging

Vendor and supplier follow‑up

- Track deliverables, SLAs, and escalations

- Schedule and run touchpoints; document decisions and next steps

Cross‑functional coordination

- Partner with Engineering, Product, and Support to unblock work

- Maintain a simple operating cadence and shared source of truth

Success metrics (KPIs)

- 0 overdue critical tickets; 90%+ of active tickets updated in Linear weekly

- Customer update cadence met 100% for in‑flight projects and incidents

- Daily standups completed on schedule with decisions and owners captured

- Vendor commitments met per agreed SLAs; escalations resolved within targets

- 3+ years in IT operations, project coordination, or customer success in a tech environment

- Strong writing skills for clear ticket descriptions and customer communications

- Hands‑on experience with Jira/Linear or a similar issue tracker

- Solid stakeholder management across customers, vendors, and engineering

- Organized, detail‑oriented, and comfortable driving follow‑ups

Nice to have

- Experience in SaaS or managed services

- Familiarity with incident management and post‑mortems

- Basic technical literacy to understand APIs, integrations, and environments

- Hybrid work model: 2 days/week in Porto office;

- Supportive and collaborative team environment;

- Opportunity to learn from experienced recruiters and grow within the company;

- Involvement in international projects and clients;

- 12‑month fixed-term contract.

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