Cloud Support M/F

With over 25 years of experience, Sysmatch is a well-established name in IT Consultancy and Outsourcing, involved in both national and international projects that promote excellence in technology and services. Our secret? A team that blends talent, creativity, and experience to deliver robust, scalable, and tailored solutions.

We’re not just tech experts — we’re partners who support our clients’ transformation, anticipate trends, and drive their evolution. Flexibility, innovation, and a forward-thinking mindset are part of our DNA.

What we are looking for

Main Tasks and Responsibilities:

- Provide Application Production support for WM IT Data platform applications and tools

- Capability to analyze system / middleware / application logs and identify potential issues

- Service monitoring, reporting and continuous improvement of the service quality and availability.

- Build and maintain Ansible playbooks and terraform scripts to automate provisioning, configuration, and deployments

- Assist & train other ops profiles on Ansible, Dockers and K8s

Direct Responsibilities:

- Escalate timely to the divisional lead on possible risks, escalation matters and management issues.

- Adhere to Service Level objective target for the incidents and requests

- Review and create application Support knowledge articles.

- You will be part of 24/7 production support team (i.e Shifts/on call/Weekend/Public holidays)

- Participate and support bank’s DR/Live play activities.

- Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes

Contributing Responsibilities:

- Risk Mitigation – By enforcing production readiness checks, robust monitoring and strict compliance, the lead reduces operational and regulatory risk.

- Customer Confidence – High availability services and transparent communication to develop the relationship with Wealth Management Business.

- Operational Efficiency – Automation, continuous improvement initiatives and clear knowledge transfer lower mean time to detect (MTTD) and mean time to resolve (MTTR), delivering cost savings.

- Team player & collaborator – Close partnership development team members and other APS team members globally to manage a stable production platform for the business

Technical Skills:

- Strong knowledge of Linux platform, CLI and Shell Scripting

- Proficiency in at least one scripting language (Python and/or Bash preferred)

- Good understanding of Continuous integration (Jenkins, Travis, Concourse, etc.)

- Strong knowledge of Infrastructure automation (Ansible, Terraform.)

- Good Public cloud environments experience with IBM Cloud or AWS or Azure, K8 and Docker

- ITIL Practices

Qualifications and Experience:

- Master’s degree in computer science or computer engineering

- 5+ years of experience in IT Operations or Software Engineering

- At least 2+ years of hands‑on experience with a Cloud provider (IBM/AWS/Azure/Google)

- At least 2+ years of hands‑on experience Ansible/Docker

- Red Hat Enterprise Linux Automation with Ansible (RH294)

- Developing Adv. Automation with Red Hat Ansible Automation Platform (DO374)

- Optional: HashiCorp Certified: Terraform Associate (003)

- Optional: HashiCorp Certified: Vault Associate (002)

Language Skills:

What we offer

- A personalized onboarding experience that welcomes and supports you throughout your journey.

- Regular and constructive feedback to boost your growth and development.

- A dynamic project with a prestigious international client.

- A competitive salary package, aligned with your experience and skills.

- Career development opportunities through ambitious and innovative tech projects.

- A collaborative culture that values creativity and individual progress.

- Access to exclusive discounts in a wide network of partners, including health, wellness, travel, culture, gastronomy, leisure and much more.

- Team-building events and initiatives that create memorable shared experiences.

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