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Vastbouw

Portugal / Global

Helpdesk Engineer - Microsoft 365, Azure & Intune Support

Job Description

Ricoh is seeking an IT Help Desk professional in Porto to provide technical support for hardware, software, and workplace technology issues. You will manage incidents via ticketing systems, ensure SLAs are met, and assist with user accounts using Active Directory and Azure.

You will also help with device management through Intune, escalate complex issues, and document procedures while collaborating with cross-functional teams to improve processes and user experience.

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