Customer Support Agent (German-speaking) - POS System Solutions - Remote

Customer Support Agent (German-speaking) - POS System Solutions

What You Will Do In This Role

- Be the voice of our company – the direct link to our customers

- Take care of our Italian-speaking customers by phone, email, chat and social media channels

- Support competently our merchants for all questions and inquiries about our product and service

- Work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

- Work with other departments together, for example, Sales and Marketing

- You will be part of an international and multilingual team

Your Qualifications

- Are fluent, verbal and written in German (C1)

- Have an advanced level of English (B2)

- Have strong communication skills: approachable, patient and customer-oriented

- Have a high level of empathy: providing excellent, customer-friendly service is your top priority

- Are capable of managing escalation processes and resolving complex issues

- Have prior experience as customer support

- Are familiar with omnichannel support (phone, chat, e-mail) and ability to work with many tools at once and are proficient in using a smartphone, tablet and computers

What’s In It For You

- Competitive salary and performance bonus

- Work in a central location in Porto, Portugal

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

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