Axians Portugal
, Portugal
Na AXIANS procuramos o talento certo, para o lugar certo. Trabalhamos diariamente para envolver as nossas pessoas num ambiente colaborativo e inclusivo, com uma cultura de proximidade. Faz também parte da nossa cultura a preocupação com o meio ambiente e a realização de ações de responsabilidade corporativa social e ambiental. Esta pode ser a sua
Fonte do Emprego: Axians PortugalAxians Portugal
Lisboa, Lisboa, Portugal
At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility. This could be your opportunity to join a
Fonte do Emprego: Axians PortugalAxians Portugal
Lisboa, Lisboa, Portugal
At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility. This could be your opportunity to join
Fonte do Emprego: Axians PortugalAxians Portugal
Lisboa, Lisboa, Portugal
Na AXIANS procuramos o talento certo, para o lugar certo. Trabalhamos diariamente para envolver as nossas pessoas num ambiente colaborativo e inclusivo, com uma cultura de proximidade. Esta pode ser a sua oportunidade de liderar um projeto de âmbito internacional e responder aos desafios da transformação digital com uma equipa experiente e talento
Fonte do Emprego: Axians PortugalAxians Portugal
Lisboa, Lisboa, Portugal
At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility. This could be your opportunity to join a
Fonte do Emprego: Axians PortugalSysMatch
Lisboa, Lisboa, Portugal
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Fonte do Emprego: SysMatchAxians Portugal
Lisboa, Lisboa, Portugal
At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility. This could be your opportunity to join a
Fonte do Emprego: Axians PortugalAxians Portugal
Lisboa, Lisboa, Portugal
At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility. This could be your opportunity to join a
Fonte do Emprego: Axians PortugalLisboa, Lisboa, Portugal
At AXIANS we are looking for the right talent, for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.
This is your opportunity to join an international project, with a client that needs you to meet the challenges of digital transformation.
THE ROLE
We are looking for a #TechTalent to perform duties as a Customer Success Account Operations Support Specialist, for a project in the technology sector.
Location: Portugal (Remote)
WHAT YOU'LL DO
Workwith the primary Customer Success Account Manager (CSAM) on account to help execute Projects and Program of work, coordinating customer deliveries with resource coordinators and other internal technical resources
Support the primary CSAM in searching or replacing resources, as per appropriate according to the process. Tracks deliveries against agreed schedule and costs
Producereports against Customer Success Portfolios and contributes to executive level program reporting against key milestones and outcomes
Reviewand manageservice issues and blockers within customer organization, working closely withIncident Management around support reactive cases and technical teams
Workclosely with Product Groupin managing and tracking Design Change Requests submissions and reporting
Manage contract consumption and forecasting of remaining hours & credits, producing regular reports for the primary CSAM
Monitor and inform primary CSAM and other stakeholders of overall contract KPIs (burn rate, bookings, delivery mix, backlog etc.) and insights to hit expected targets
Provide proactive reporting on End-of-Life Products (e.g. monthly)
Assistin running account specifictechnology events
WHAT WE'RE LOOKING FOR
Required/Minimum Qualifications
Fluent in English
5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Reporting, project managementand stakeholder management skills
Additional or Preferred Qualifications
Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field
1+ year(s) relevant work experience within customer industry
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
ITIL Foundation certification or equivalent service management certification
WHAT WE CAN OFFER YOU
Opportunities for career advancement
By integrating large Axians projects, you can undertake training and certifications in various technology areas that will help you increase your expertise.
Professional development in international markets
With the international projects we have for you, you will be put to the test, gaining experience, proving your worth and becoming good at what you do.
Challenging challenges of great dimension
We offer you tailor-made challenges that will allow you to develop skills in the area you want the most and, who knows, become an expert.
Support in professional and personal development
Benefit from Axians' offer that includes a Friend Get a Friend plan, as well as progression in the company through a career plan.
Do you think this position is right for you?
If you think you have the #TechTalent required for this position, send us your resume, preferably in English and in Europass format, to [email protected] with the subject "CSAO_JS_PL.”.
Learn more about Axians
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