Office Support Engineer 4 Information Technology Lisboa, Lisbon
Lisboa, Lisboa, Portugal
At AXIANS we are looking for the right talent, for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.
This is your opportunity to join an international project, with a client that needs you to meet the challenges of digital transformation.
THE ROLE
We are looking for a #TechTalent to perform duties as an Office Support Engineer.
As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and research skills, and develop your technical proficiency.
WHAT YOU'LL DO
Own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices;
Participate in communities with peer delivery roles and, where appropriate, share your knowledge;
Develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness;
Identify potential product defects and escalate appropriately to resolve, contributing toproduct improvements.
WHAT WE'RE LOOKING FOR
Required/Minimum Qualifications
Fluency in English, with the ability to communicate effectively
Strong communication and interpersonal skills
3+ years of experience in technical support or related field
Excellent problem-solving and troubleshooting skills
Strong knowledge of Office 365 technology.
Strong knowledge of Office Setup & Deployment process
Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access)
Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive
Additionally these would be a nice to have
Networking skills and familiarity with communication protocols (ftp, http, etc)
Object oriented programming
Scripting: VBS, PowerShell, JavaScript, HTML5
COM = Component Object Model
VBA
Technical literacy and hands on experience
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
WHAT WE CAN OFFER YOU
Opportunities for career advancement
By integrating large Axians projects, you can undertake training and certifications in various technology areas that will help you increase your expertise.
Professional development in international markets
With the international projects we have for you, you will be put to the test, gaining experience, proving your worth and becoming good at what you do.
Challenging challenges of great dimension
We offer you tailor-made challenges that will allow you to develop skills in the area you want the most and, who knows, become an expert.
Support in professional and personal development
Benefit from Axians' offer that includes a Friend Get a Friend plan, as well as progression in the company through a career plan.
Do you think this position is right for you?
If you think you have the #TechTalent required for this position, send us your resume, preferably in English and in Europass format, to [email protected] with the subject “OSE_JS_PL.”.
Learn more about Axians
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