Application Support Engineer

Minimum

3 years of experience

in Application Support, Production Support, Systems Administration, or similar roles.

Good knowledge of

Linux and Windows environments

and systems administration.

Experience with

BMC Control-M

or other enterprise/industrial scheduling tools.

Good knowledge of scripting languages, particularly

Shell, Python and/or PowerShell .

Experience with application servers and web servers such as

JBoss, Tomcat, Apache and/or IIS .

Experience with databases such as

Oracle, Sybase, SQL Server and/or MySQL , including basic

SQL

knowledge.

Experience with

infrastructure backup solutions

and restore procedures.

Experience with

monitoring tools , ideally

Zabbix and/or Grafana .

Knowledge of

LDAP, Firewall, Reverse Proxy, Active Directory and Kerberos .

Knowledge of

container-based infrastructure .

Basic knowledge of

networking concepts .

Responsibilities

Provide

application and production support

for assigned applications.

Develop and maintain strong

technical and functional knowledge

of the supported applications.

Effectively

manage, investigate and resolve production incidents , ensuring compliance with established SLAs.

Proactively identify

root causes and effective solutions for recurring incidents .

Follow up and coordinate

technical operations and infrastructure changes , including activities such as server shutdowns, server mode changes and other operational interventions.

Participate in

change management

across applications and infrastructure, collaborating with Development, Systems Administration, DBA, Networking and other technical teams.

Monitor applications and infrastructure

and ensure appropriate response to alerts and operational issues.

Monitor and manage

application capacity and load , identifying potential performance or scalability issues.

Manage

backup data

and ensure that regular

restore tests

are performed.

Maintain accurate and up-to-date

technical and operational documentation , including application architecture, components, procedures and monitoring requirements.

Continuously

automate and improve existing operational procedures , reducing manual intervention and improving reliability.

Work closely with

Development teams

through regular follow-ups and technical coordination.

Collaborate with Development teams in defining the

architecture of new applications , ensuring alignment with infrastructure standards.

Participate in

on-call and out-of-hours interventions

when required.

Contribute to the overall

stability, availability, performance and continuous improvement

of the supported applications and infrastructure.

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