Eufinity Solutions
Braga, Braga, Portugal
Research and development of IT working environments; Support and maintenance of IT infrastructure. Experience in Linux/OSS and Windows system administration; Service maintenance experience; Programming experience; Database experience; Network, web, VPN, DNS, VM’s etc. experience. Interest in solving problems quickly and effectively; Scripting lan
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Purpose
The person with this role will serves as main point of contact for support, administration and maintenance of ServiceNow platform and associated applications
Perform day to day support, administration and maintenance of the ServiceNow platform.
Work directly with ServiceNow Admin Team to resolve support issues and fulfil their requests within ServiceNow.
Manage a team of ServiceNow System Administrators
Responsibilities
ServiceNow System Senior Administrator will work with a team to manage the configuration, and maintenance of a ServiceNow system in a fast paced agile project environment.
LDAP/SSO related issue, integration related issues resolution
Enable plugins (available or HI portal)
Creation of transform maps if necessary. It may require to create this maps in order to transform the data.
Modification of existing transform maps.
Addition or modification of field maps. These are necessary to map the fields into TfSNow.
Creation or modification of the simple transform map scripts. These scripts are important in order to transfer the data smoothly into TfSNow.
Create/ Customization of SLAs
Creating ServiceNow reports and dashboards
Email properties management- Not frequent change, System properties
Table archiving
Coordination with Service Now vendor support for planned event, changes or activities carried out in Service Now datacentre
Create Basic Service Catalog UI
Promote Update set
Service portal related issues
Validation of ACL for troubleshooting, Workflow Troubleshooting
Manage 3rd Level of support and escalations.
Technical Skills
Java, Java Script and DBMS concepts, ServiceNow ITSM modules, ServiceNow Platform and Cloud Infrastructure Concepts.
Role Pre-Requisites
The Candidate should have at least 12 months of hands‑on experience with ServiceNow Administration with database concepts along with data on-boarding experience.
Understand dependency between different ServiceNow platform and cloud components
Should have ServiceNow data sets , transform maps, reporting experience
Exposure on Agile/SCRUM methodology
Certifications
ServiceNow System Administrator
ITIL Foundation
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