French-Speaking Customer Support Advisor

French-Speaking Customer Support Advisor

About the job French-Speaking Customer Support Advisor

Join our client'steam in Braga, a city known for its rich history, stunning architecture, and charming atmosphereThe project you will work for is a leading global home furnishings retailer, committed to providing exceptional service and innovative products to customers worldwide. We pride ourselves on our dedication to quality, sustainability, and creating a better everyday life for our customers.

We are seeking a passionate and customer-focused French-Speaking Customer Support Advisor to join our client'steam. In this role, you will be the first point of contact for our French-speaking customers, providing exceptional support and ensuring a positive experience with our products and services.

There are options of working onsite orworking from your home in Braga.

Responsibilities:

- Engage with French-speaking customers via phone, email, and chat to provide top-notch support and assistance.

- Resolve customer inquiries and issues promptly and effectively, ensuring high levels of customer satisfaction.

- Collaborate with other team members to enhance the customer experience and improve service quality.

- Stay up-to-date with our products and services to provide accurate and relevant information to customers.

- Identify and escalate issues to appropriate teams when necessary to ensure quick resolution.

What We Offer:

- Competitive Salary: Enjoy a competitive salary along with performance-based incentives.

- Comprehensive Benefits: Health insurance, wellness programs, and other perks to support your well-being.

- Career Growth: Opportunities for professional development and career advancement within the company.

- Vibrant Work Environment: A supportive and dynamic workplace culture that values collaboration and innovation.

Requirements:

- Native or near-native fluency in French and proficiency in English.

- An EU ID or Portuguese residence card

- Excellent communication and problem-solving skills.

- A positive and proactive attitude with a passion for delivering outstanding customer experiences.

- Previous experience in customer support or a similar role is a plus, but not required.

Join us and become a key player in providing excellent support to our French-speaking customers. Apply now to embark on an exciting journey in one of Portugal's most charming cities!

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