It Operations (It Ops)

Company Description

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services.

Job Description

The IT Operations (IT Ops) role operates within an Agile and DevOps environment, acting as a key stakeholder in ensuring production excellence throughout the entire project lifecycle.

This Role Is Responsible For

- Guaranteeing production readiness from design to deployment and beyond

- Ensing the stability, performance, and reliability of both Production and non-Production environments

- Integrating production, infrastructure, and security requirements into technical solutions

Key Responsibilities

Technical Solution & Production Readiness

- Contribute to the definition of technical solutions with a production-first mindset

- Promote the use of existing platforms and services, ensuring resilience, monitoring, and security by design

- Anticipate potential risks related to architecture, compliance, scalability, and delivery timelines

- Advise on appropriate technology choices aligned with business and application needs

Integration of Production & Infrastructure Requirements

- Ensure infrastructure and operational needs reflected in the Product Backlog

- Define and implement technical user stories (e.G., automation, industrialization, obsolescence management)

- Support development teams to accelerate and secure deliveries

- Coordinate with relevant stakeholders to implement required solutions

Environment Management (Production & Non-Production)

- Ensure availability and reliability of environments

- Facilitate deployment of solutions

- Validate environment usability (performance, backup/restore, data access, etc.)

- Perform or validate security reviews

- Ensure traceability of system access and compliance with standards

- Identify operational risks (network, security, flows) and propose mitigation plans

Deployment & Monitoring

- Enable efficient deployment processes and provide production expertise

- Implement monitoring and observability solutions in collaboration with support teams

- Ensure proper service supervision and alerting mechanisms

Operational Excellence & Maintenance

- Contribute to defining service levels (SLAs) and performance indicators

- Ensure up-to-date operational and installation documentation

- Guarantee availability and testing of disaster recovery and backup plans

- Support incident resolution and production releases

Continuous Improvement

- Drive automation, performance optimization, and reliability improvements

- Identify and promote best practices across teams and organization

- Collaborate with Application Production Support to enhance overall service quality

Knowledge Sharing & Team Enablement

- Promote awareness of production best practices within Agile teams

- Train and support team members on DevOps tools and processes

- Foster autonomy and adoption of provided tools and frameworks

Qualifications Tools & Methodologies

- DevOps & Agile methodologies

- Monitoring & Observability: ElasticSearch, Grafana, Prometheus, Dynatrace

- DevOps Toolchain: GitLab, Jenkins, Artifactory, SonarQube, Mattermost, Ansible

- Containerization: Docker, Kubernetes

Essential Skills & Experience

- Minimum 2 years of experience in IT Operations or similar roles

- Strong knowledge of IT infrastructure and production operations

- Understanding of IT risk and cybersecurity

- Coordination and stakeholder management skills

- Analytical and problem-solving mindset

- Ability to summarize and communicate clearly

- Proactive, rigorous, and committed attitude

Desirable

- 3+ years of experience

- Strong customer focus and quality orientation

- Ability to manage stress and conflict effectively

- Good communication, listening, and questioning skills

- Strong planning and prioritization abilities

- Adaptability in fast-changing environments

Languages

- English (mandatory)

- French (optional)

Additional Information

- Availability to travel internationally when required

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