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  • jobs.smartrecruiters.com - JobBoard

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Network Support Engineer

Porto, Porto, Portugal

We are looking for a Network Support Engineer to join a project at a company specializing in the management of financial markets.

Responsibilities:

Investigate and troubleshoot network problems, conducting in-depth research for specific solutions;

Swiftly respond to alerts generated by monitoring tools;

Execute and oversee network changes while adhering to the designated change management process;

Prioritize tasks based on Service Level Agreements (SLAs);

Proactively recognize, take ownership of, and escalate any issue or problem that may potentially impact services;

Collaborate with the team to identify opportunities for service improvements within processes and procedures.

Requirements:

Previous experience in a Network and Security support role;

Hands-on experience with system and network infrastructures, including LAN and WAN technologies;

Good understanding of Network Protocols TCP/IP, DNS/NTP, and Routing Protocols (OSPF, BGP);

Troubleshooting experience with Juniper and Cisco equipment (Plus);

Familiarity with the use of monitoring tools (Grafana, Nagios, and/or LibreNMS);

Effective communication, proactive, and attention to detail skills;

Strong collaborative skills with the ability to work effectively in a team;

Availability to work in shifts (24/7);

Fluency in the English and Portuguese language is required.

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