Project Manager

Alongside

is a Portuguese company that partners with international organizations to build and scale exceptional tech teams. We work on cutting‑edge projects across different industries, always with a people‑first and flexible mindset.

We’re looking for a

Project Manager

to keeps day‑to‑day operations running smoothly while providing a consistent point of contact for customers, vendors, and internal teams. This person will facilitate daily standups, translate business needs into clear Jira/Linear tickets, drive follow‑ups with suppliers, and ensure customers receive timely, accurate updates.

Key responsabilities:

Run daily standups:

Prepare the agenda, ensure notes and owners are captured

Track action items and follow through to completion

Own Linear ticket hygiene

Draft and refine tickets with clear acceptance criteria, scope, and dependencies

Prioritize, tag, and assign based on SLAs and capacity

Keep statuses and dates current; close the loop on delivered work

Customer communication

Send proactive updates on progress, risks, and timelines

Capture feedback and translate it into actionable tickets

Coordinate incident communications with clear, empathetic messaging

Vendor and supplier follow‑up

Track deliverables, SLAs, and escalations

Schedule and run touchpoints; document decisions and next steps

Cross‑functional coordination

Partner with Engineering, Product, and Support to unblock work

Maintain a simple operating cadence and shared source of truth

Success metrics (KPIs)

0 overdue critical tickets; 90%+ of active tickets updated in Linear weekly

Customer update cadence met 100% for in‑flight projects and incidents

Daily standups completed on schedule with decisions and owners captured

Vendor commitments met per agreed SLAs; escalations resolved within targets

3+ years in IT operations, project coordination, or customer success in a tech environment

Strong writing skills for clear ticket descriptions and customer communications

Hands‑on experience with Jira/Linear or a similar issue tracker

Solid stakeholder management across customers, vendors, and engineering

Organized, detail‑oriented, and comfortable driving follow‑ups

Nice to have

Experience in SaaS or managed services

Familiarity with incident management and post‑mortems

Basic technical literacy to understand APIs, integrations, and environments

Hybrid work model: 2 days/week in Porto office;

Supportive and collaborative team environment;

Opportunity to learn from experienced recruiters and grow within the company;

Involvement in international projects and clients;

12‑month fixed-term contract.

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