Application Production Support

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic work environment where creativity and collaboration thrive. We are present in 19 countries with more than 28,000 employees worldwide.

If you’re looking for a dynamic, innovative, and technology‑driven company, Inetum is the place for you! Come be part of Inetum!

Job Description

Provide support for 24/7 production operations in a core banking environment, ensuring system stability, resolving incidents, handling problems, and driving continuous service improvement.

- Execute and monitor the Close of Business (COB) process and resolve any issues that occur.

- L1 Support: respond to user queries, resolve minor technical issues, perform initial diagnosis, and maintain documentation.

- L2 Support: in-depth troubleshooting, root cause analysis, patch and upgrade management, batch processing support, reconciliations, and end‑of‑day operations.

- Manage tickets end‑to‑end, analyze issues, communicate with stakeholders, and ensure timely resolution.

- Collaborate closely with Infrastructure, Database, Security, and L3 teams.

- Work in 24/7 shifts, including weekends and public holidays, plus on‑call support.

- Contribute to documentation such as FAQs and how‑to guides.

- Participate in critical phases like Go Lives, branch openings, and upgrades.

- Help develop or improve support tools that speed up analysis and enhance user experience.

Qualifications

- Experience in L1/L2 support.

- Strong skills in SQL, Unix/shell scripting, and log analysis.

- Experience with banking interfaces, APIs, and middleware.

- Proficiency with Linux, PL/SQL, Dynatrace, Kubernetes, Docker, Ansible.

- Experience using ServiceNow, Jira, Autosys.

- Familiarity with CI/CD pipelines, version control, ITIL, and DevOps principles.

- Understanding of payment flows (SWIFT, SEPA, RTGS) - plus.

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