Operations Customer Expert – Polish

A leading global customer-experience (BPO) company is growing its team in Porto, Portugal and is hiring for the role of Operations Customer Expert. You will support customers of a motorway and toll-road operator with operational and service enquiries. As a Polish-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone and email.

What you will do

- Handle incoming customer contacts in Polish by phone and email

- Understand each customer's need and give accurate, complete answers using the right tools

- Build trust through clear, friendly and professional communication

- Document every interaction accurately in the company's systems

- Contribute to your team's quality, productivity and customer-satisfaction targets

What we are looking for

- Native or fluent Polish (C1+) and good English (B2+), spoken and written

- Excellent communication and active-listening skills

- Good problem-solving skills and calm under pressure

- Able to document cases accurately in CRM/SAP-style systems

What we offer

- Salary: €1,059.32 gross per month with company-provided accommodation, or €1,318.33 gross per month without accommodation (paid in 14 salaries per year)

- Private health insurance

Relocation support

- If you live more than 100 km from the office: airport pick-up and a company room

- Relocation reimbursement for international candidates after 9 months

Location, hours & start

- Location: Porto, Portugal — on-site

- Working hours: Monday–Sunday, rotating shifts, 40 hours per week

- Contract: Full-time, 12-month contract

- Start: 5 Oct — and we will place you in the next available group

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