IQVIA Argentina
Oeiras, Lisboa, Portugal
Job Overview Provides first level support on workstations or for applications. Essential Functions • Processes and provides first level support for technical assistance and resources from internal and/or external customers. • Communicates with end users to clarify and define requirements. • Resolves various routine problems and escalates the more
Fonte do Emprego: IQVIA ArgentinaWillis Towers Watson
Lisboa, Lisboa, Portugal
WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team
Fonte do Emprego: Willis Towers WatsonMichael Page
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Sobre o nosso cliente Our client is international client in Logistics area. Descrição Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions; Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to
Fonte do Emprego: Michael PageEmployment Pro Limited
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Vagas de emprego information-security-manager LOGIN Home Candidato Recrutadores Blog Sobre Anunciar vagas 15 vagas de Information Security Manager Buscar vagas de emprego e oportunidades de carreira Buscar Buscas em destaque: Information Security Manager Information Security Specialist Information Security Analysts Information Security R
Fonte do Emprego: Employment Pro LimitedMed Communications International
Lisboa, Lisboa, Portugal
Job Openings Pharmacist - Medical Information Specialist - (Spanish Speaker) About the job Pharmacist - Medical Information Specialist - (Spanish Speaker) Pharmacist - (Remote - Portugal) Must have for this role: Fluent: C1 or C2 - Spanish and English Speaker Experience: At least 3 to 5 years as a Pharmacist Degree: MPharm - PharmD or Pharmace
Fonte do Emprego: Med Communications InternationalFyld PT
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Want to enter the field? Fyld is a Portuguese consulting company specialized in IT services. We enter the field with high performance players in the most diverse of technological areas. We're inspired by a philosophy associated to sports management, where we seek to achieve the highest performance in each of our consultants. We bet on training and
Fonte do Emprego: Fyld PTBlu Selection
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You want to be part of a multicultural team in a company which works alongside well-known brands? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime! Your responsibilities and impact as Technical Support: Provide support on customers by re
Fonte do Emprego: Blu SelectionBlu Selection
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Job Description: Providing support to customers by responding to inbound requests and document relevant case information Assisting users with pre-sales, general inquiries, and technical support issues via phone/email/social media channels Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/f
Fonte do Emprego: Blu SelectionLisboa, Lisboa, Portugal
Tech/Systems Support Analyst - Spanish Speaker page is loaded Tech/Systems Support Analyst - Spanish Speaker Apply locations Lisbon, Portugal time type Full time posted on Posted Yesterday job requisition id R1414307 Opportunity to join a growing project in our company, based in Oeiras, Lisbon. RESPONSIBILITIES:
• Is in charge of technical assistance services and provides a first line support service;
• Register the calls in the Help Desk Management tool according to the agreed procedures;
• Provide remote technical assistance to the customers in order to solve the problems related to the product use or a malfunctioning order;
• Answer customers’ calls, collect inquiries, analyze users’ requirements and provide telephone/email/network based support to the customers
• Report the customers’ problems to the relevant department, identifies and communicate the solution to the customer;
• Involve the company’s technical assistance resources for a customer service visit when a remote solution is not possible;
• Follow up the incidents until their resolution or their closing;
• Alert the Help Desk Supervisor or Help Desk Manager in case of issue;
• Update and complete the helpdesk knowledge database,
• Keep himself updated on the company products;
• Act as a reference for his colleagues;
• Share the information with the other team members and the management;
• Contribute to the integration of new colleagues (training, monitoring);
• Contribute to the improvement of the tools and procedures (reserved for the Senior Help Desk Operator);
• As required, assist or provide training for clients.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Education & experience:
· College certificate or equivalent experience (12 years of studies);
· If possible, previous experience in Service Desk Operation;
· Knowledge of Pharma industry is a plus.
Skills & Competencies:
Mandatory skills
· Native speaker in Spanish or (Fluent) ;
· English - Professional proficienc y;
· Windows Operating System;
· Microsoft Office.
Mandatory Competence
· Strong Communication Skills;
· Customer service experience;
· Problem solving skills;
· Ability to think logically;
· Ability to work under pressure;
· Team player;
· Ability to learn quickly;
· Empathy;
· Thorough;
· Methodical.
• If you're not a EU citizen you must have a resident visa or a permanent visa.
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IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
About Us IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
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