IQVIA LLC
Lisboa, Lisboa, Portugal
Tech/Systems Support Analyst - Spanish Speaker page is loaded Tech/Systems Support Analyst - Spanish Speaker Apply locations Lisbon, Portugal time type Full time posted on Posted Yesterday job requisition id R1414307 Opportunity to join a growing project in our company, based in Oeiras, Lisbon. RESPON
Fonte do Emprego: IQVIA LLCMichael Page
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Sobre o nosso cliente Our client is international client in Logistics area. Descrição Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions; Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to
Fonte do Emprego: Michael PageMichael Page
, Portugal
Sobre o nosso cliente Our client is international client focus on Logistics area. Descrição Responsible for providing technical support and assistance to customers or internal teams in an organization; Resolving issues related to software applications, systems and technology solutions; Resolve issues, enhance application performance and ensure opti
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Fonte do Emprego: WIREITMichael Page
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Sobre o nosso cliente Our client is international client focus on Logistics area. Descrição Responsible for providing technical support and assistance to customers or internal teams in an organization; Resolving issues related to software applications, systems and technology solutions; Resolve issues, enhance application performance and ensure opti
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Fonte do Emprego: CloudFlareHiscox
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Reporting to the HR Systems Lead this role supports the team ensuring Hiscox uses Workday functionality effectively. The role will maintain Workday to support People Administration and Projects and to support in the system changes and updates as part of the People cycle as well as the Workday upgrades. It will also support in the business need to d
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Job Overview
Provides first level support on workstations or for applications.
Essential Functions
• Processes and provides first level support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.
• May work with monthly charge back reports.
• May schedule configuration and installation of PC workstation hardware and software.
Education & experience:
· College certificate or equivalent experience (12 years of studies);
· If possible, previous experience in Service Desk Operation;
· Knowledge of Pharma industry is a plus.
Skills & Competencies:
Mandatory skills
· Native speaker in German or Fluent;
· English - Professional proficiency;
· Windows Operating System;
· Microsoft Office.
Mandatory Competence
· Strong Communication Skills;
· Customer service experience;
· Problem solving skills;
· Ability to think logically;
· Ability to work under pressure;
· Team player;
· Ability to learn quickly;
· Empathy;
· Thorough;
· Methodical
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
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