Application Production Support

Who are we?

Quanteam, founding entity of RAINBOW PARTNERS, is a consulting firm specialized in Banking and Financial Services. With more than 1200 consultants across 10 countries, we combine business and IT expertise to support leading institutions in transformation projects.

Our core areas:

➡️ Quantitative Finance

➡️ Risk & Compliance

➡️ Operations & Finance

➡️ Transformation & Organization

➡️ Information Systems

We are looking for a Senior Application Production Support Analyst

MAIN TASKS

Provide

L1/L2 Application Production Support

for critical applications and data platforms in a banking environment.

Monitor applications and services, ensuring their

availability, stability, and performance .

Analyze and troubleshoot incidents by investigating

system, middleware, application, and database logs .

Prioritize and resolve incidents and service requests within defined

Service Level Objectives (SLOs) .

Work closely with Business, IT, Development, Infrastructure, and other support teams to identify and resolve technical issues.

Contribute to

Problem Management

activities by identifying recurring issues and implementing corrective actions.

Identify opportunities for

automation and continuous service improvement

to reduce manual and repetitive tasks.

Support application changes, deployments, and

production readiness checks .

Participate in

Disaster Recovery (DR) and Live Play activities .

Create and maintain application support documentation and knowledge articles.

Participate in a

24/7 production support model , including shifts, on-call rotations, weekends, and public holidays.

YOUR PROFILE AND SKILLS

Proven experience in

Application Production Support / Application Support , ideally within the

Banking or Financial Services sector .

Strong expertise in

Unix/Linux and Shell Scripting .

Strong knowledge of

Oracle databases, SQL, and PL/SQL .

Hands-on experience with

application troubleshooting and production incident management .

Practical knowledge of

Autosys

and middleware technologies such as

MQ and Tomcat .

Practical experience with

Dynatrace, Kubernetes, Docker, and Ansible .

Familiarity with

Data Warehouses and Data Platforms .

Knowledge of

ITIL practices

and incident/problem management processes.

Experience with reporting and data visualization tools such as

Power BI or Tableau

is a plus.

Strong analytical and problem-solving skills, with a structured and critical-thinking approach.

Excellent communication and collaboration skills.

Proactive, persistent, and service-oriented mindset.

Willingness to continuously learn and develop technical skills.

Fluent English , both written and spoken.

Willingness to work in a

24/7 support environment , including shifts and on-call rotations.

Hybrid position based in Lisbon.

WHAT WE OFFER

This role offers a gross annual salary between 15.000€ and 60.500€, defined according to the candidate's experience and competencies.

Permanent contract ( CTI ).

Meal allowance.

Health Insurance.

Extra holiday:

Christmas Eve or New Year’s Eve .

Access to

Quanteam Academy

for continuous learning and certifications.

Elevate Program

to support professional development and career growth.

Career progression plan.

Ongoing follow-up and technical support provided by a

Consultant Expert .