Genesys Developer

Yournextopportunitystartshere.

AtAubayPortugal,weworkdailywithsomeofthelargestorganisationsacrosssectorssuchasbanking,insurance,telecommunicationsandenergy,helpingtobuildandevolvecriticalsystemsthatsupportmillionsofusers.Wehavebeen

Whatwillyoudo?

- Design,configure,test,anddeployGenesysOn-Premisesolutions,includingrouting,IVR/Composer,andreporting(Pulse).

- Manageandactasthesubjectmatterexpertforvoiceinfrastructure,includingSIPtrunks,SBCs,andVoIProuters.

- Activelyparticipateinthetechnicalassessment,planning,andexecutionofmigratingcontactcentercapabilitiesfromGenesysOn-PremisetoDiabolocom.

- ProvideLevel3supportforcomplextechnicalissuesrelatedtocallrouting,voicequality,andintegrationpoints.

- DevelopandmaintainintegrationsbetweentelephonysystemsandexternaltoolslikeCRManddatabases.

- ContributetofrontenddevelopmentofcustomagentdesktopinterfacesandwidgetsusingReactandmodernJavaScriptframeworks.

Whatarewelookingfor?

AtAubay,ourfocusisonprofessionalswhobringbothtechnicalexpertiseandtherightmindset:

- Solidhands-onexperience(5+years)withGenesysOn-Premisesolutions(Framework,routing,reporting,URS),GenesysComposer,andIVRdevelopment.

- DeepunderstandingofVoIPandTelephonytechnologies,includingSIPprotocol,RTP,SDP,andSBCs(e.g.,AudioCodes,Oracle).

- FamiliaritywithSQLdatabases(MSSQL,Oracle)forreporting,particularlyGenesysInfoMart.

- ExperiencewithReact.js(orVue/Angular)forbuildingmodernuserinterfacesoragentdashboards,andfamiliaritywithRESTAPIs/WebServicesintegration.

- FluencyinEnglish(writtenandspoken)asitwillbethedailyworkinglanguage.

- StrongprofessionalproficiencyinFrenchisconsideredavaluableassetforcollaborationwithFrench-speakingteams.

- Alignmentwithourcorporatecultureandacommitmenttointegrityandethicsarehighlyvalued;

- Strongcustomerfocus,teamwork,taskprioritisation,anddailycommitmentarehighlyappreciated.

Whatcanweoffer?

AtAubay,weinvestinyourdevelopmentandwell-being:

- ContinuousgrowththroughourTrainingAcademy,withtechnicalandsoftskillstraining,mentoring,techcommunities,workshopsandin-personmeetups;

- Closesupportwithregularfeedbackandastructuredcareeradvancementmodel;

- Comprehensivehealthinsurance,includingdentalcoverage,aswellasaccesstoamentalhealthplatformandwell-beinginitiatives;

- Team-orientedenvironment,includingeventsandinitiativestopromoteconnectionandteamspirit;

- Personalandfamilylifesupport,fromthemomentyourchildrenarebornandthroughouttheireducationalpath;

- Accesstoalanguageplatformwithconversationalclassesinmultiplelanguages;

- Project-tailoredworkmodel:hybrid.

Whatwillyoufindhere?

- Aclose-knitandinformalenvironment,wheredirectcommunicationispreferredandpeoplearevalued;

- Recognitionofyourcontribution,withinitiativesthatcelebratemeaningfulmoments;

- Freedomtobeyourself,withoutunnecessaryformalities;

- Teamswhereknowledgesharing,collaborationandjointgrowthareareality.

PersonalDatacollectedbyAUBAYPORTUGALasDataController,regardingtheidentification,contactandprofessionalcapabilitiesofthecandidates,inthepresentprocedure,willbeprocessedfortheapplicationanalysis,havingi

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