ServiceNow Developer

We are seeking a skilled and experienced

ServiceNow ITSM Specialist

to manage and continuously improve a dedicated ServiceNow instance. This is a non-mutualised role, requiring a professional who can operate independently and take full ownership of the platform.

Overview

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Key Responsibilities

Administer and enhance the ServiceNow ITSM platform, with a strong focus on

Change Management ,

Service Requests ,

Incident Management , and

Problem Management .

Analyze the current environment and propose automation solutions to improve efficiency.

Maintain and update technical documentation, the service catalogue, and service level management.

Coordinate upgrades and changes to the ServiceNow instance.

Daily Operational Tasks

Manage roles, users, and groups within the platform.

Conduct regular instance health checks and troubleshoot system issues.

Deploy update sets from non-production environments.

Configure notifications, alerts, and reports.

Manage access control lists (ACLs) and perform client/server-side scripting.

Develop standard load templates for data import.

Respond to incidents and service requests.

Provide process training to internal users.

Required Qualifications

Minimum of

3 years of experience

in a similar role.

Bachelor’s degree in Computer Science or a related field.

Advanced expertise in ServiceNow configuration, administration, development, and deployment.

Strong analytical and problem-solving skills.

Solid understanding of ITIL best practices and ServiceNow delivery processes.

Fluency in English (B2–C1 level).

Preferred Qualifications

Certifications such as

ServiceNow CSA (Certified System Administrator) ,

ServiceNow ITSM Fundamentals , and

ITIL Foundation .

Experience with infrastructure and ITOM.

Knowledge of CMDB administration is a plus.

Additional Information

The role does not involve on-call duties.

Interaction is primarily with internal ITSM process owners and CMDB users.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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