General Manager, Uber Eats - Portugal

Lisboa, Lisboa, Portugal

About the Role

Uber Eats delivers the best of your city right when you want it. We focus on bringing our users anything they want and need delivered in less than 30 minutes - we bring the best dishes from the local spots you love and the ones you’ve always wanted to try, but also things like your everyday grocery order or the last minute gift you forgot to buy.

The delivery business generated $64 billion in gross-bookings in 2023. As we continue to grow by over 20% YoY globally, we’re excited for what the future holds. As the General Manager for Uber Eats in Portugal, you will have the unique opportunity to manage and scale the leading delivery platform in the country, with thousands of active restaurants, and a groundbreaking suite of offerings. While Portugal is one of our largest and most successful countries in the whole EMEA region, where we currently deliver millions of orders per month, our journey has only begun and we plan to continue growing!

We're looking for someone who has that mix of operational excellence to get great work done, the negotiation and collaboration skills needed to bring out the best from our restaurant partners, the strategic and creative thinking that's required to develop outside the box solutions to set us up for long-term success, and the emotional intelligence required to lead a fast paced business and inspire a team of people.

This is the ideal role for someone who has experience launching and scaling a business, leading a business or business unit and can dive from high-level to detail where needed. You are obsessed with tinkering and iterating to obtain operational rigour and 'Uber' quality throughout the customer's experience. Country strategy, marketing, marketplace efficiency, quality, commercial strategy, P&L ownership and customer experience sit under the GM's umbrella of responsibilities. Deeply understanding your market and building local partnerships is critical - this is where creativity meets leadership and execution head on.

What You'll Do

Strategy - develop and drive alignment around a focussed growth strategy across the three current business lines: Food delivery, Grocery & Retail and Direct. Lead all aspects of the results-driven execution in your market. To do this you will develop a deep understanding of the broader industry trends and be able to identify and explore opportunities ahead of competitors.

Leadership - lead and motivate a high caliber 60+ person team and be part of the EMEA Delivery leadership team. Work collaboratively with cross functional partners in Marketing, Product, Legal, Policy, Comms and BD.

Operations - bring execution and operational excellence and continuously optimize to improve margins and efficiency.

P&L Management - be responsible for the overall P&L of the country, across all businesses, achieving challenging growth and EBITDA objectives.

Governance - collaborate with the broader Uber cross-functional teams regionally and globally (e.g., Central Operations, Product, Engineering, Marketing, Policy, People Operations, Community Operations, Legal, Strategy, Finance) to ensure local needs are met and we are progressing against key objectives and strategic priorities.

Stakeholder Management - be present for and support internal and external stakeholder engagement for Uber Eats. Engage with local merchant partners, as well as regulatory and political partners within the food delivery ecosystem.

Basic Qualifications

10+ years of experience in business management, operations, strategy, and leadership at managerial level.

Clear, confident and compelling communication; relationship building skills with the ability to make smart partnerships happen, from inception to execution.

Data-driven decision mentality and sound business judgement - you understand what drives value for each group in our marketplace and can make sensible commercial decisions to reflect this.

Effective project management - experience delivering on multifaceted projects with many stakeholders.

Ability to adapt with humility and resilience.

Committed to attracting and retaining the brightest minds from all backgrounds, while cultivating the power of a diverse organization.

Preferred Qualifications

Ideally, a background in both a smaller, scrappier business as well as a larger organisation. Uber moves fast but also at scale, you need to be comfortable in managing your P&L and be creative in how you get the most out of budgets available.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].

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