Application Production Support

Who are we?

Quanteam, founding entity of RAINBOW PARTNERS, is a consulting firm specialized in Banking and Financial Services. With more than 1200 consultants across 10 countries, we combine business and IT expertise to support leading institutions in transformation projects.

Our core areas:

➡️ Quantitative Finance

➡️ Risk & Compliance

➡️ Operations & Finance

➡️ Transformation & Organization

➡️ Information Systems

We are looking for a Senior Application Production Support Analyst

MAIN TASKS

• Provide L1/L2 Application Production Support for critical applications and data platforms in a banking environment.
• Monitor applications and services, ensuring their availability, stability, and performance.
• Analyze and troubleshoot incidents by investigating system, middleware, application, and database logs.
• Prioritize and resolve incidents and service requests within defined Service Level Objectives (SLOs).
• Work closely with Business, IT, Development, Infrastructure, and other support teams to identify and resolve technical issues.
• Contribute to Problem Management activities by identifying recurring issues and implementing corrective actions.
• Identify opportunities for automation and continuous service improvement to reduce manual and repetitive tasks.
• Support application changes, deployments, and production readiness checks.
• Participate in Disaster Recovery (DR) and Live Play activities.
• Create and maintain application support documentation and knowledge articles.
• Participate in a 24/7 production support model, including shifts, on-call rotations, weekends, and public holidays.

YOUR PROFILE AND SKILLS

• Proven experience in Application Production Support / Application Support, ideally within the Banking or Financial Services sector.
• Strong expertise in Unix/Linux and Shell Scripting.
• Strong knowledge of Oracle databases, SQL, and PL/SQL.
• Hands-on experience with application troubleshooting and production incident management.
• Practical knowledge of Autosys and middleware technologies such as MQ and Tomcat.
• Practical experience with Dynatrace, Kubernetes, Docker, and Ansible.
• Familiarity with Data Warehouses and Data Platforms.
• Knowledge of ITIL practices and incident/problem management processes.
• Experience with reporting and data visualization tools such as Power BI or Tableau is a plus.
• Strong analytical and problem-solving skills, with a structured and critical-thinking approach.
• Excellent communication and collaboration skills.
• Proactive, persistent, and service-oriented mindset.
• Willingness to continuously learn and develop technical skills.
• Fluent English, both written and spoken.
• Willingness to work in a 24/7 support environment, including shifts and on-call rotations.
• Hybrid position based in Lisbon.

WHAT WE OFFER

• This role offers a gross annual salary between 15.000€ and 60.500€, defined according to the candidate's experience and competencies.
• Permanent contract (CTI).
• Meal allowance.
• Health Insurance.
• Extra holiday: Christmas Eve or New Year’s Eve.
• Access to Quanteam Academy for continuous learning and certifications.
• Elevate Program to support professional development and career growth.
• Career progression plan.
• Ongoing follow-up and technical support provided by a Consultant Expert.