Job Description

We are hiring a CRM/CLM Application Support Engineer to join a long-term project with one of our clients, operating in an international and multicultural environment.

This is a RUN-focused role, ideal for someone who enjoys working on production support, incident resolution, and ensuring platform stability in complex ecosystems.

Standard hours + on-call rotation

You will be responsible for maintaining the stability and performance of CRM/CLM platforms, working closely with business, development, and infrastructure teams.

Level 2 support for CRM/CLM applications and related systems

Incident analysis, troubleshooting, and coordination with Level 3 or vendors

Monitoring data flows, integrations, and system performance

Root cause analysis and continuous improvement initiatives

Execution and validation of deployments and configuration changes

Collaboration with cross-functional teams in an international setup

+2 years in Application Support or Production Support

Strong troubleshooting and analytical skills

Experience with databases, APIs, and distributed systems

Understanding of ITIL processes

CRM/CLM knowledge or strong willingness to learn

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emagine - Portugal

Application Support Engineer

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