Application Support Engineer

Fyld is hiring: Application Support Engineer

At Fyld, we believe the future is built with people, technology, and strong values.

We are a Portuguese consulting company that operates with transparency, respect, and a focus on everyone’s growth.

Here, every project is an opportunity to build real, scalable, and high-quality technology solutions.

Our philosophy?

Code for Big Solutions

— because we don’t just build software to make things work, we build solutions that create real impact.

We’re looking for an experienced

Application Support Engineer

with strong troubleshooting skills and a passion for keeping business-critical applications reliable, stable and available.

By joining Fyld, you’ll be part of a team where every member is challenged to innovate, collaborate and grow.

Your Profile:

Degree in

Computer Science, Information Technology, Software Engineering , or a related field

Minimum of

3 years of professional experience

in Application Support, Production Support, Application Operations or a similar role

Professional experience supporting

business-critical applications in production environments

Strong experience in

incident management, troubleshooting and root cause analysis

Good knowledge of

SQL

and experience querying relational databases

Experience analysing

application logs, errors and system behaviour

Experience working with

REST APIs and integrations

Familiarity with

ITSM processes , including incident, problem and change management

Experience with ticketing and service management tools such as

ServiceNow, Jira or similar

Ability to investigate technical issues across

application, database and infrastructure layers

Experience with

application monitoring and alerting tools

Good understanding of

software releases, deployments and production environments

Experience working with development teams to identify and resolve application defects

Ability to document incidents, solutions, known errors and operational procedures

Good understanding of

Linux and/or Windows environments

Good knowledge of

Git and version control practices

Strong analytical and problem-solving skills

Ability to work under pressure and manage incidents according to defined priorities and SLAs

Ability to work effectively in

Agile and/or ITIL-based environments

Fluency in

English

Nice to Have:

Experience with

Python, PowerShell or Bash scripting

Familiarity with

Docker and containerised applications

Experience with

cloud platforms

such as AWS, Azure or GCP

Knowledge of

CI/CD pipelines and deployment automation

Experience with monitoring and observability tools such as

Grafana, Prometheus, ELK or similar

ITIL certification

Experience with

high-availability or 24/7 production environments

Our Values:

Critical thinking and autonomy

Focus on meaningful solutions and real results

Respect, transparency, and continuous growth

What you’ll find at Fyld:

A collaborative team that values individual progress

Access to continuous training and certifications

A culture of proximity, respect, and recognition

Challenging, purpose-driven projects where your expertise as an

Application Support Engineer

has real impact

Fyld. Code for what really matters.

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