Cloud Application Production Support

Are you passionate about Application Production Support, Cloud, Automation, and DevOps? We're looking for an Application Production Support Engineer to join an international team supporting business-critical Wealth Management applications in a 24/7 production environment.

This is an exciting opportunity for someone who enjoys solving complex production issues, driving automation, and working with modern cloud-native technologies.

What you’ll do

- Provide L2/L3 Application Production Support for critical applications and platforms.

- Monitor production environments and investigate incidents to ensure high availability and service reliability.

- Analyse application, middleware, and system logs to identify and resolve issues.

- Build and maintain Ansible playbooks and Terraform scripts to automate deployments and infrastructure provisioning.

- Support and mentor team members on automation technologies, including Ansible, Docker, and Kubernetes.

- Create and maintain technical documentation and knowledge articles.

- Participate in Disaster Recovery (DR) exercises, production releases, and knowledge transfer sessions.

- Contribute to continuous improvement initiatives that reduce incident resolution times and improve service quality.

- Collaborate closely with Development, Infrastructure, and global Operations teams.

What we’re looking for

- 5+ years of experience in Application Production Support, IT Operations, or Software Engineering.

- Strong experience with:

- Ansible

- Terraform

- Docker

- Python and/or Bash scripting

- Jenkins or other CI tools

- Experience with cloud platforms such as AWS, Azure, IBM Cloud, or Google Cloud.

- Knowledge of ITIL practices and production support processes.

- Experience working in mission-critical production environments.

Nice to have

- Red Hat Enterprise Linux Automation with Ansible (RH294)

- Red Hat Ansible Automation Platform (DO374)

- HashiCorp Terraform Associate

- HashiCorp Vault Associate

- Strong analytical and troubleshooting skills

- Excellent communication and stakeholder management

- Proactive and solution-oriented mindset

- Strong collaboration and teamwork skills

- Continuous learning mindset and willingness to develop new skills

Additional information

This role is part of a 24/7 production support team, including shift work, on-call rotations, weekends, and public holidays.

- Work with modern Cloud, Kubernetes, Docker, Terraform, and Ansible technologies.

- Support business-critical applications in a global production environment.

- Be part of a collaborative international team focused on automation and operational excellence.

- Grow your career in DevOps, Cloud Operations, and Production Support.

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