Uber
almargem
About The Role We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is a
Fonte do Emprego: UberUber
almargem
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many ot
Fonte do Emprego: UberUber
almargem
About the Role At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independent
Fonte do Emprego: UberUber
almargem
About the role The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many othe
Fonte do Emprego: UberConstructel Visabeira
Viseu, Viseu, Portugal
Principais responsabilidades: •Gestão e desenvolvimento da presença da marca nos vários canais de comunicação online, nomeadamente redes sociais e site; •Desenvolvimento e gestão da comunidade online da marca; •Colaboração com equipas multifuncionais e multiculturais por forma a garantir uma mensagem de marca consistente e eficaz em todos os canais
Fonte do Emprego: Constructel VisabeiraVoltalia
Oliveira de Frades, Viseu, Portugal
At Voltalia we are passionate about renewable energies! We not only produce electricity from wind, solar, hydro and biomass, as we also provide services on behalf of third-party clients such as development, construction, maintenance and exploitation of energy production sites, through our expertise, empowering environment resources as well as socio
Fonte do Emprego: VoltaliaVoltalia
Viseu, Viseu, Portugal
At Voltalia we are passionate about renewable energies! We not only produce electricity from wind, solar, hydro and biomass, as we also provide services on behalf of third-party clients such as development, construction, maintenance and exploitation of energy production sites, through our expertise, empowering environment resources as well as socio
Fonte do Emprego: VoltaliaLear
Mangualde, Viseu, Portugal
Job Description: As a Process Engineer, the main focus of this role is to monitor the production process and track any changes to improve the process. Manage various means to ensure process adjustments Follow the goals of the Engineering department Actively contribute to the development of the department Responsibilities: Ensure process modif
Fonte do Emprego: Learalmargem
About the Role
At Uber, providing outstanding support that establishes trust for users is a core feature of our product experience. We invest in it and believe in providing the highest quality service completed in the most compelling, most efficient way.
In the French Driver LOB, you'll be helping Drivers to improve their experience through messaging and callbacks. The right candidate is always seeking for outstanding and exciting ways to resolve problems with outstanding support and communication, have a strong understanding of our policies & logic, ensuring that problems are resolved promptly. This is a full time opportunity to work with an outstanding operations team on the daily functions that are at the core of Uber!
What You'll Do
Connect what users are asking for with answers to their true issues
Investigate case details to figure out root cause of issues
Troubleshoot problems and find speedy resolutions
Resolve high volume of contacts through various support modalities which may include emails, tickets, inbounds and outbound calls
Learn and master multiple applications and resources including contact management systems and knowledge bases
Triage and escalate urgent issues in order to drive them to resolution
Complete thorough documentation and notation on customer contacts and trends
Communicate quickly and effectively to internal and external stakeholders
Provide feedback to leadership and program teams regarding processes and trends
Basic Qualifications - What You'll Need Ability to work weekends, holidays, and outside a standard 8 to 5 shift
Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
Strong written and verbal communication skills - You are an effective communicator and listener, and you adapt easily to varied communication methods
Collaboration - You value teamwork and contribute to a collaborative work environment where people learn from one another
problem solving - You can use multiple resources to advise and support critical decisions
Excellent organisation - You effectively prioritise work to target the highest-impact issues first
Optimism - You are motivated by a challenge, and you approach problems with a positive attitude
Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
High flexibility - When the only constant is change, you're ready to roll with the punches
Bonus Points
Bachelor's Degree in Business, Communications, English, or Journalism
Support experience in a high-volume environment, such as service industries, retail, or hospitality
Crisis counseling experience!