Uber
almargem
About the Role At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independent
Fonte do Emprego: UberUber
almargem
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many ot
Fonte do Emprego: UberUber
almargem
About the Role At Uber, providing outstanding support that establishes trust for users is a core feature of our product experience. We invest in it and believe in providing the highest quality service completed in the most compelling, most efficient way. In the French Driver LOB, you'll be helping Drivers to improve their experience through messagi
Fonte do Emprego: UberUber
almargem
About The Role We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is a
Fonte do Emprego: UberKelly Services Inc.
Viseu, Viseu, Portugal
A Kelly Engineering , está a recrutar um Customer Quality Engineer, para uma empresa da indústria automóvel, localizada em Tondela . Principais Responsabilidades: Garante a implementação dos requisitos dos clientes. Apoia o Gestor de Projeto na definição do Plano de Qualidade. Executar todas as tarefas definidas para um PQE no plano de qualidad
Fonte do Emprego: Kelly Services Inc.Lear
Mangualde, Viseu, Portugal
Job Description: As a Process Engineer, the main focus of this role is to monitor the production process and track any changes to improve the process. Manage various means to ensure process adjustments Follow the goals of the Engineering department Actively contribute to the development of the department Responsibilities: Ensure process modif
Fonte do Emprego: LearTn Portugal
Viseu, Viseu, Portugal
col-wide Job Description:An exciting opportunity has arisen for a Site Manager to join our Operations Leadership Team in Mangualde, Portugal. Reporting directly into the Plant Manager of our Vigo JIT Facility, the Site Manager is responsible for driving all launch readiness activities and internal KPI's within the Plant. Overseeing a facility of ap
Fonte do Emprego: Tn PortugalRBCX GROUP
Viseu, Viseu, Portugal
O que procuramos em candidatos para esta posição? Profissionais competentes, experientes (ou com alguma formação na área e competências comprovadas) e responsáveis. As responsabilidades desta posição são: Atingir a máxima satisfação dos clientes; Realizar a gestão dos clientes em carteira; Converter os leads providenciados pela equipa comercial
Fonte do Emprego: RBCX GROUPalmargem
About the role
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.
Basic Qualifications Fluent in German
Good knowledge of English (written and spoken).
Currently living in Lisbon or willing to move.
Availability to work in rotating shifts from Monday to Sunday (crucial).
Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
Passion for helping others and creating support experiences that exceed users' expectations.
Ability to troubleshoot problems and find speedy resolutions.
Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
You're an Uber Advocate -- you care deeply about the product and getting others excited to use Uber.
Preferred Qualifications 1 year experience in Customer Support role (plus)!
Bachelor's degree or college experience preferred, but not mandatory.
Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments preferred but not mandatory. What the Candidate Will Do
Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
Ensure low to medium complexity customer issues are resolved using procedures
Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
May perform root cause analysis and present findings
Work on a line of business which has low ambiguity, is stable, with well documented procedures