Uber
almargem
About The Role We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is a
Fonte do Emprego: UberUber
almargem
About the role The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many othe
Fonte do Emprego: UberUber
almargem
About the Role At Uber, providing outstanding support that establishes trust for users is a core feature of our product experience. We invest in it and believe in providing the highest quality service completed in the most compelling, most efficient way. In the French Driver LOB, you'll be helping Drivers to improve their experience through messagi
Fonte do Emprego: UberUber
almargem
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many ot
Fonte do Emprego: UberConstructel Visabeira
Viseu, Viseu, Portugal
Principais responsabilidades: •Gestão e desenvolvimento da presença da marca nos vários canais de comunicação online, nomeadamente redes sociais e site; •Desenvolvimento e gestão da comunidade online da marca; •Colaboração com equipas multifuncionais e multiculturais por forma a garantir uma mensagem de marca consistente e eficaz em todos os canais
Fonte do Emprego: Constructel VisabeiraVoltalia
Oliveira de Frades, Viseu, Portugal
At Voltalia we are passionate about renewable energies! We not only produce electricity from wind, solar, hydro and biomass, as we also provide services on behalf of third-party clients such as development, construction, maintenance and exploitation of energy production sites, through our expertise, empowering environment resources as well as socio
Fonte do Emprego: VoltaliaLear
Mangualde, Viseu, Portugal
Job Description: As a Process Engineer, the main focus of this role is to monitor the production process and track any changes to improve the process. Manage various means to ensure process adjustments Follow the goals of the Engineering department Actively contribute to the development of the department Responsibilities: Ensure process modif
Fonte do Emprego: LearPIRANHA GLOBAL Lda
Viseu, Viseu, Portugal
A Piranha faz história no mercado das tatuagens há 19 anos. Começou quando poucos se atreviam a fazer uma tatuagem, e hoje, sempre com fome de mais, é uma marca de referência à escala mundial em B2C e B2B, com presença em mais de 30 países e mais de 40 distribuidores internacionais. Não só faz tatuagens, mas faz tudo para que seja possível tatuar,
Fonte do Emprego: PIRANHA GLOBAL Ldaalmargem
About the Role
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together!
What the Candidate Will Do
Resolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets
Investigate case details to resolve root cause of issues
Learn and master multiple applications and resources including contact management systems and knowledge bases
Communicate quickly and effectively to internal and external stakeholders
Triage and escalate urgent issues in order to drive them to resolution
Complete thorough documentation and notation on customer contacts and trends
Provide feedback to leadership and program teams regarding processes and trends
Basic Qualifications Fluent in German
Good knowledge of English (written and spoken)
Currently living in Lisbon or willing to move
Availability to work in rotating shifts from Monday to Sunday (essential)
High proficiency using computers (typing, quickly navigating between various tools)
Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
Passion for helping others and creating support experiences that exceed users' expectations
Ability to troubleshoot problems and find speedy resolutions.
Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
You're an Uber Advocate -- you care deeply about the product and getting others excited to use Uber